EMS Cast LLC (“we,” “us,” or “our”) operates emspodcast.com and the Paramedic Confidence Builder membership program. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Information you provide directly:

  • Name and email address (when subscribing to our newsletter, registering for the Paramedic Confidence Builder, or contacting us)
  • Payment information (processed securely by Stripe — we never store your full card number)
  • Any information you share in our member community (Discord server)

Information collected automatically:

  • Basic website analytics (pages visited, time on site, referring URLs)
  • Device and browser type
  • IP address

2. How We Use Your Information

We use the information we collect to:

  • Deliver and manage your Paramedic Confidence Builder membership
  • Send the Loud & Clear podcast newsletter and member communications
  • Process payments and send receipts
  • Respond to your questions and support requests
  • Improve our content, courses, and services
  • Comply with legal obligations

We do not sell your personal information. Ever.

3. Third-Party Services

We use the following trusted third-party services that may process your data on our behalf:

ServicePurposePrivacy Policy
StripePayment processingstripe.com/privacy
ConvertKitEmail newsletter deliveryconvertkit.com/privacy
DiscordMember community platformdiscord.com/privacy
NotionInternal content and member recordsnotion.so/privacy

Each of these services has its own privacy policy governing how they handle your data.

4. Communications

By joining the Paramedic Confidence Builder or subscribing to our newsletter, you agree to receive emails related to your membership, course content, and EMS Cast updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. Transactional emails (receipts, account notices) are sent regardless of marketing preferences.

5. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period afterward for legal and business purposes. Payment records are retained as required by law. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. Payment processing is handled entirely by Stripe, which is PCI-DSS compliant. We do not store payment card details on our servers.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at the address below.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy or how we handle your data?

EMS Cast LLC Email: ro**@********st.com Website: emspodcast.com